Real Estate, etc... by Eric Michael: Buyers, I Need To Know That You're Going To Show Up!

Buyers, I Need To Know That You're Going To Show Up!

Buyers, I Need To Know That You're Going To Show Up!

I just read an interesting blog post by a buddy of mine, Nate Tutas.

In his blog, he was stood up by a potential buyer after he spent some hours scheduling showing and waiting for confirmations.

To me, that's just plain rude. Why would anyone waste someone's time like that?

Here's what I do when scheduling showings for someone that I haven't met:

I do a short phone consultation. I explain how I do thing, what they can expect from me and what I expect from them.

I get their mortgage persons contact info and talk to them. I need to make sure that they're capable of putting an offer in on any homes that we might look at. If not, it's wasting everyone's time. Yours, mine and the homeowners.

If they don't have a mortgage professional, I give them a few that I routinely work with and then follow up. We'll see homes after they've talked to them.

Once we've decided on the homes to view, I schedule them, wait for confirmations and then let the buyer(s) know when and where to meet at.

I also let my new clients know that I'm going to give them a quick phone call or text a little while before meeting up with them, to remind them about the showings. They need to respond to let me know that they're still going to meet up with me, so that we're all on the same page. If they don't answer and call me back, I don't just "assume" they're going to be at the first house on time. I've played that game before.

If you don't want to view homes with me, just let me know. It much more easy for me to deal with that than to do all the upfront work and then have you not show up. I can schedule other things to do, watch the Lions, hang with my kids, etc.

Do the right thing, people. We don't get paid until you purchase a house. Working for free isn't fun for anyone, right?


Eric Michael, Real Estate Professional
Remerica Integrity, Realtors
41000 W. 7 Mile #105
Northville, MI 48167

Cell: 734.564.1519

Fax: 248.912.9996

www.ShortSaleInfoMI.com

www.EricMichaelOnline.com

Comment balloon 26 commentsEric Michael • November 05 2012 04:32PM

Comments

Eric, My sentiments exactly.  I'm not going to be seriously depressed if a buyer who has no loyalty to me to start with calls and canx an appointment, just as long as they do it before I start driving and wasting gas.  Chances are we'll never cross paths again, so no loss.  I'll watch my favorite football teams choke away another game!  Bill

Posted by Liz and Bill Spear, RE/MAX Elite Warren County OH (Cincinnati/Dayton) (RE/MAX Elite 513.520.5305 www.LizTour.com) almost 6 years ago

Perfect.  Suggested.  

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) almost 6 years ago

Bill, exactly. Eating nachos and wings while watching the game beats sitting in front of a house anytime.

Jared, thanks. Mucho Appreciato!

Posted by Eric Michael, Metro Detroit Real Estate Professional 734.564.1519 (Remerica Integrity, Realtors®, Northville, MI) almost 6 years ago

Same here, Eric. No confirmation = no meeting up. Very selfish of people.

Posted by Greg Nino, Houston, Texas (RE/MAX Compass, formerly RE/MAX WHP) almost 6 years ago

Greg, for sure.

Posted by Eric Michael, Metro Detroit Real Estate Professional 734.564.1519 (Remerica Integrity, Realtors®, Northville, MI) almost 6 years ago

If they don't show and they don't call and it's not an emergency, send them an invoice for time spent on your behalf.  If they pay it (haha) then you've made your point and if they don't, you've still made your point.

Posted by 1 ~Judi & Don Barrett & Chassy Eastep - Integrity, BS Ed, Integrity Real Estate Services -IDABEL OK (Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745) almost 6 years ago

Judi, but you've still wasted a lot of time and effort. That's what I want to avoid.

Posted by Eric Michael, Metro Detroit Real Estate Professional 734.564.1519 (Remerica Integrity, Realtors®, Northville, MI) almost 6 years ago

set those expectations up front and if they wobble, well as you said let them go and find another agent who wants to be  free taxi for a few days!

Posted by Mark Loewenberg, KW 561-214-0370 (KW of the Palm Beaches) almost 6 years ago

got stood up yesterday.  Irked me way bad.  But at least I was meeting them at my office so I got to continue to work get things accomplished.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) almost 6 years ago

I like it. I pretty much run with things the same way. You can do everything to keep things professional and unfortunately it will still happen sometimes.

Posted by Nathan Tutas, Your Central Florida Real Estate Expert (Tutas Towne Realty, Inc.) almost 6 years ago

I wonder if we were like other professionals who charge for no showing if that would lesson the occurence..

Posted by Katharine Carey (eXp Realty) almost 6 years ago

It is unbelievable how rudeness and disrespect seem to prevail over common courtesy.

Posted by Mark Montross, Listing and Buyer Specialist (Catamount Realty Group) almost 6 years ago

Been there! I especially like when they think we're tour guides and just want to look at houses without being prequalified. Not wasting my time with those. Learned the hard way!

Posted by Candace Breen (Carma Real Estate Community) almost 6 years ago

I don't think this is limited to real estate.  I have a friend who is an optometrist and he has started to charge a fee for no shows.  People are just rude.

Posted by Jeanne Gregory (RE/MAX Southwest) almost 6 years ago

Qualify, qualify, qualify. If we don't then we deserve what we get. Now Sunday a buyer called and asked where I was? They had forgotten the time change.

Posted by Corinne Guest, New Homes Specialist (Barrington Realty Company) almost 6 years ago

Eric - I've never had a no show, but I have had clients run late and not call. I'll try calling them 5 minutes after our scheduled time, if I can't reach them I'll wait another 5 minutes and leave. 

Posted by Michelle Gibson, REALTOR (Hansen Real Estate Group Inc. ) almost 6 years ago

Do the right thing? Many buyers just don't care what we do/how we do it. They just want us to jump when they say HOW HIGH. It seems you have a great system in place to control that.

Posted by Erica Ramus, MRE, Schuylkill County PA Real Estate (Erica Ramus - Ramus Realty Group - Pottsville, PA ) almost 6 years ago

Eric, I read Nate's post and commented.  It's just not right when people do not use common courtesy.  I use the same type of strategy with my buyers.  I always let them know we don't have to see all of the homes I've screened.   Congrats on your feature.

Posted by Christina Sanchez Hood, #SiliconValleyHOODS | Inspired Living almost 6 years ago

Amazing that we have to write a blog post regarding this topic.  We're all adults.  Should it really be necessary?  No ... but it is.  Unfortunately this type of behavior is not that rare ...

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) almost 6 years ago

Eric:

I hate coddling buyers.  If they are so uncommitted to me that they can't show up at showings they are history.  I won't call to remind them.  They are adults and need to act like adults.

Posted by Evelyn Kennedy, Alameda, Real Estate, Alameda, CA (Alain Pinel Realtors) almost 6 years ago

Eric - I like the idea of telling them you'll confirm and if there's no response, you won't be there.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) almost 6 years ago
This is a good post to get featured. I think after the Buyer invests the time to select seven to ten homes plus get loan pre approval paperwork they have an investment in the process to show up. I started a step to review the selections vis screen sharing prior to the appointment, too.
Posted by Cheryl Ritchie, Southern Maryland 301-980-7566 (RE/MAX Leading Edge www.GoldenResults.com) almost 6 years ago

No confirmation, no meeting.  No pre-approval, no meeting.  I'm with you on this one.  We aren't being rude by asking for these things, we are protecting ourselves.  Good post.  

Posted by Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843) almost 6 years ago

Agree - confirmation is a must - missed meetings put us out and potentially the sellers and listing agents. Regards Dave

Posted by David Grbich, Orange County Real Estate - 949-500-0484 (Realty One Group - www.FindCARealEstate.com) almost 6 years ago

I usually try to confirm shortly before the appointment to make sure everything is on track.  I've been the victim of "no shows" before and only give them a couple of shots before getting dropped.

Posted by Bryan Robertson, Broker, Author, Speaker (Intero Real Estate) almost 6 years ago

Was stood up last week.  Usually meet at my office but since she was about 1 hour north of me and the property, I made an exception and said I would meet at the first house.  I arrived 20 minutes early just to be sure I didn't miss them if they should arrive early and then waited another 45 minutes.  That was my limit, it was a Sunday and I had better things to do then sit in a car waiting on a no show.

Posted by Virginia (Ginger) Schott, Assoc. Broker, CBR, CHMS (Century 21 Geba Realty Assoc.) almost 6 years ago

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